Privacy Policy

Last Updated: January 2026

Phoenix Response Services ("we", "us", "our") operates the phoenixresponseservices.com website (the "Site"), which provides information and affiliate links related to Unlimluck Casino and other gaming operators. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site.

We are committed to complying with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws. Please read this policy carefully. By accessing our Site, you consent to our practices as described below.

Information We Collect

We collect information in the following ways:

• Personal Information: When you contact us or subscribe to our mailing list, we may collect your name, email address, and other details you provide voluntarily.
• Technical Information: Our web servers automatically record your IP address, browser type, device type, operating system, and the pages you visit on our Site.
• Cookies: We use cookies and similar tracking technologies to collect information about your browsing behaviour and preferences.
• Usage Data: We track how you interact with our Site, including links clicked, time spent on pages, and referral sources.

How We Use Information

We use the information we collect for the following purposes:

• To operate and maintain the Site and improve user experience.
• To track affiliate commissions and performance metrics for partner casinos.
• To conduct analytics and understand visitor behaviour patterns.
• To send newsletters, promotional materials, and updates (with your consent).
• To detect, prevent, and address technical issues or fraudulent activity.
• To comply with legal obligations and enforce our terms of use.

Cookie Policy

We use the following types of cookies on our Site:

• Essential Cookies: Required for the Site to function properly, such as session management and security features.
• Analytics Cookies: Allow us to measure Site traffic and user behaviour to optimise performance.
• Affiliate Tracking Cookies: Enable us to track clicks and commissions from our partner casinos.
• Preference Cookies: Remember your settings and choices when you return to the Site.

Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect Site functionality.

Third-Party Links

Our Site contains links to external websites, including casino operators and other affiliate partners. We are not responsible for the privacy practices, content, or policies of these third-party sites. Each third party maintains its own independent privacy policy. We strongly encourage you to read the privacy policies of any linked websites before providing personal information.

When you click an affiliate link and visit a partner casino's website, you are subject to their terms and privacy policies, not ours.

Your Rights

Under UK GDPR, you have the following rights:

• The right to access your personal data and obtain a copy.
• The right to correct inaccurate or incomplete information.
• The right to erase your data (subject to legal retention requirements).
• The right to restrict processing of your information.
• The right to data portability (to receive your data in a structured format).
• The right to object to processing for marketing and analytics purposes.
• The right to lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us using the details in the Contact Us section below.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Generally, we retain:

• Email and contact information for up to 3 years after your last interaction with us.
• Technical and usage data for up to 12 months.
• Affiliate tracking data as required for commission settlement and accounting purposes.

You may request deletion of your data at any time, subject to legal obligations to retain certain records.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact us at:

Email: privacy@phoenixresponseservices.com

We aim to respond to all data subject requests within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Effective Date: January 2026